To request maintenance service, a resident must submit a Request for Maintenance Work Order form through the eRezLife portal or by contacting a floor RA.
- In the event of an electrical outage, a call should be made to Public Safety Dispatch at 773-298-4400 for immediate assistance.
- In the event of a heat or air outage, a call should be made to Public Safety Dispatch at 773-298-4400 for immediate assistance.
- In the event of flood or water spillage, a call should be made to Public Safety Dispatch at 773-298-4400 for immediate assistance.
A resident does not need to wait in the room for a maintenance mechanic. Whenever a resident signs a Request for Maintenance Work Order form, it gives the staff permission to enter the room and make necessary repairs. If the item is an emergency, the staff may enter without having a signed work order so the problem can be addressed immediately to prevent further damages. It is the resident's responsibility to follow up with building staff if repairs are not completed in a timely manner.
