To request maintenance service, a resident must submit a Request for Maintenance Work Order form through the eRezLife portal or by contacting a floor RA or building hall director. A resident need not wait in the room for a maintenance mechanic. Whenever a resident signs a Request for Maintenance Work Order form, it gives the staff permission to enter the room and make necessary repairs. If the item is an emergency, the staff may enter without having a signed work order so the problem can be addressed immediately to prevent further damages. It is the resident's responsibility to follow up with the hall director if repairs are not completed in a timely manner.
